Handling ambiguity

For many leaders and professionals, experiencing uncertainty and ambiguity can be deeply unsettling. And yet, it is not something we can avoid. What matters is how we respond to it.

Emotional agility is the ability to stay grounded, stay curious, and stay connected to what matters most—even when the path ahead isn’t fully clear.

Here are a few ways we often explore this with clients:
Firstly, notice what’s happening. Ambiguity can trigger a whole mix of emotions—frustration, anxiety, doubt. Rather than pushing those aside, take a moment to acknowledge them. Naming what you feel can reduce its grip and help you move forward more intentionally.

When we’re faced with the unknown, it’s easy to get stuck in unhelpful stories—what ifs, worst-case scenarios, assumptions about others. Instead, try asking yourself: What else might be true? What do I actually know right now? Curiosity can shift you from rumination into action.

In the absence of certainty, your values can be a steadying force. What do you want to stand for here? What kind of colleague, leader, or partner do you want to be—regardless of the outcome?

Emotional agility doesn’t mean having it all figured out. It means making room for the discomfort of not knowing, and choosing to respond with purpose and care.

If this resonates with you or highlights areas you’d like to strengthen, let’s explore how coaching can help you develop this invaluable leadership skill further. Get in touch to discuss further - e: enquiries@managingchange.org.uk