Why communication can go wrong…

Most people would say they communicate reasonably well at work. Conversations happen, information is shared and tasks move forward.

And yet, misunderstandings are common. Messages land differently than intended. Conversations feel less effective than they could be.

This is rarely about a lack of skill. It is more often about how communication is approached in the moment.

A common pattern is focusing on what you want to say, rather than how it will be received. You prepare your points, deliver them clearly and assume that clarity equals understanding. In reality, people interpret what they hear through their own perspective, priorities and assumptions.

Another pattern is moving too quickly. Conversations become efficient, but not always effective. There is less space to check understanding or explore what is not being said.

It can also be the case that important conversations are softened or avoided altogether, particularly where there is a risk of discomfort.

A useful shift is to place more attention on the other person’s experience.

-What might they be hearing here?
-What matters most to them in this situation?
-What are they not saying?

Simple adjustments can make a noticeable difference. Slowing the pace slightly, asking one more question than usual or reflecting back what you have heard can all improve clarity.

It can also help to be more deliberate about intent. Before a conversation, consider what outcome you are aiming for and what the other person may need in order to engage with it.

Creating shared understanding is the essence of effective communication. This tends to emerge more easily when there is space for both sides of the conversation.

If you would like to further develop your communication skills take a look at our online programme, Communicating with Confidence and Impact, or contact us to discuss coaching support - e: enquiries@managingchange.org.uk