Covid-19, and the lockdown which followed, has impacted working mums considerably. Closure of schools and childcare facilities has meant that parents needed to be home during the working day to look after them, and this responsibility has fallen most heavily on mums.

A survey of nearly 20,000 mothers and pregnant women carried out last year showed that 72% of working mothers have had to work fewer hours in the lockdown period because of childcare issues.

As 81% of working mums report needing childcare in order to be able to work, lack of childcare facilities and the lack of flexible working hours for many, has had a huge impact. As lockdown restrictions ease, school and childcare accessibility should improve (although this will be of limited immediate benefit to the number of mums who have been made redundant during the period).

​​It is reported that 44% of UK HR professionals admit to feeling challenged by requests for flexible working and struggle to meet them. Frequently this is because the business itself has not been persuaded of the benefits. Perhaps one positive outcome of the lockdown has been the demonstration that flexible working is viable and can be beneficial to working mums and employers alike.

​For details on our maternity coaching programmes do get in touch - email enquiries@managingchange.org.uk or call us on 01223 655667 or find further details here.

Most of the mums and dads we work with are balancing the often competing needs of work and childcare. All families have their own arrangements as to how that balance will be managed. Yet it still seems that most nurseries, day care centres and schools only call or message mum when they need to get in touch. 

Many of the mums (and many dads) we work with find this quite frustrating especially when it is an assumed and default position. One dad told us that that even though he does most of the drop off and pick up, his nursery still messages mum with information and requests for his son. For many mums, being the assumed contact point despite dad,  granny or a nanny being the principal day carer is irritating and distracting when they are called by the nursery during a busy or demanding day. 

However, assumptions run both ways. Your childcare provider may be assuming that mum is the main contact point but if this is incorrect have you clearly told them? Some of our mums have recognised that they have shied slightly away from this clarity (maybe through fear of negative judgment or because they want to stay in the loop). As in so many situations, lack of clarity paves the way for much misunderstanding. Whether you are mum or dad, be clear about what you want and clearly assert your preferred contact arrangement confidently. While this seems ridiculously simple and straightforward, many don't do it. If that includes you, rather than beat yourself up over it, ask yourself why? Unraveling the answer to that may ease many related working parent stresses.

​For months now, talk about the “new normal” of life under lockdown and, more recently, semi-lockdown, has become commonplace. Whereas back in the spring and early summer attention was focused on employee well-being and the need to build resilience for those working from home, now the focus has switched to “getting back to the office”. While this is reasonable and desirable, in the process many companies now assume that with the “new normal” everyone has settled down and adjusted to this new way of working. This is no doubt fostered by the apparent reluctance of many people to get back to the office. Based upon our experiences with clients, this assumption is wrong and may lead to problems.

​In coaching sessions with clients at all seniority levels, we see a picture of people working with greatly increased workloads (managing projects and people remotely involves more work) in sub-optimal conditions. While many of us have enjoyed the advantages of a nice home office, not having to travel, as well as nice weather, many have not. 

​These conditions may not apply to you but they may be the reality for your colleagues: Take a moment to think of those who don’t have a spare room they can convert to an office or those working at home with a partner who also needs workspace. Throw in children who have been home schooled (or if younger, needed to be cared for and occupied while you work). Think of the broadband challenges presented with a family all trying to use the internet at the same time. Think of these challenges day in and day out. For five months.

​Sharing home space with partners who are also working from home has put a number of relationships under pressure – throwing in childcare challenges, has simply exacerbated them. A rise in family breakdown and domestic violence is real.  The summer is behind us, we’re told there may be a second lockdown, and many people face the real prospect of job losses. People are now at a really low ebb. This is not normal.  

​So, what can we do to help ourselves and our teams? Firstly, as team managers or HR professionals, we should recognise that many who may be struggling in this way will not share this information or ask for help. (At the same time we should recognise that many people won’t need help). So, ensuring a response that can be targeted to those who may be in need of support or at risk, enables more agile and cost-effective action. Depending upon the structures and culture in your organisation, support needs might be identified via surveys (see the Health and Safety Executive surveys or get in touch  with us for examples) or through team managers in their one-to-one meetings with team members. It is important to be aware of overreach or intrusiveness, so keeping this in mind it can be helpful to  guide managers to seek to understand the employee’s specific situation. Where the manager has concerns, asking specific, concrete questions is most effective, for example “what are you most concerned/stressed about with work at the moment?” or “how are you coping with project x/working from home/returning to work?”. Support should be offered but not insisted upon. 

​Providing targeted support with resilience programmes is a proven, effective response. For maximum impact, programmes which have a practical approach and refer to each person’s personal experiences at work are known to be most effective. Compared with all kinds of resilience training programmes, coached programmes, which allow time to deepen and embed new learning, are found to be around 3x more effective than standard training programmes at building lasting resilience.  

Finally, building and maintaining our own resilience is important too. Whilst it is not healthy or desirable to become self-obsessed it is important that we don’t ignore our own well-being. The PERMA model, a key component of positive psychology, provides a nice framework for building optimism and resilience:
​
P – positive emotions (fostering positive emotions such as cheerfulness)
E – engagement (spending time in activities in which we ‘lose’ ourselves – a state of flow)
R – relationships (connecting with other people)
M – meaning (connecting to a purpose greater than yourself)
A – achievement (mastering a skill, accomplishing things)

What could you do to enhance or develop one or more of these PERMA items in your life? 

As the government begins to ease the lengthy lockdown restrictions we are seeing mixed responses to it. Many people have been champing at the bit to get back to work for some time, while others are still reluctant.

In our previous survey we asked about people’s experiences of working from home under lockdown. This time, we asked people to tell us what has been positive about it and how they feel about the return to work. 

Everyone in our sample was currently working at home and around 75% had no plans to return to work at this time. For half of them this had been a wholly positive experience, and for the other half, a mixed one. Everyone reported that the positive benefits included:

• an increase in their quality of life
• happiness at seeing a cleaner, greener more natural world

They also reported benefitting from more time spent with their families, more time for their own personal development and reflection, and valuing the increased neighbourliness and community feeling that had developed.
 
We asked what changes, if any, people would like to make on their return based on this experience. All of them reported that they wished to work from home more frequently. 50% mentioned a desire to reduce their commute time, prioritise leisure activities, and spend more time with their family. A quarter wished to adopt a more flexible working pattern on their return in terms of hours.

How do people feel about going back to work?

This was quite a mixed picture, with around 50% apprehensive and not sure what to expect, a quarter looking forward to it, and the remainder not looking forward to it. The principal concern (of 66% of people) was having to adjust to new working practices due to Covid-19. A third of people indicated general anxiety about contracting Covid-19 at work or on their commute and another third indicated a general reluctance to return, mentioning that they had enjoyed working from home.

In a forthcoming article we’ll look at ways people can approach their return to work, and how employers could ease their employees’ return to work in light of their likely concerns.
 
The new world of work looks set to be rather different from the pre-Covid one. As companies look again at their need for office space, gearing up to facilitate freer and more flexible working patterns, and new technology to support social connection and creativity, change is inevitable. The unwitting experiment brought on by Covid-19 has revealed that productivity and creativity can be achieved, and that well-being matters. These will be features many people will not be willing to give up.  Social connection matters too and this promises to be a major feature of innovations in working life ahead of us.
 
In the shorter term, supporting people back to work should address the concerns commonly raised around control, safety and communication. We recently received this informative guide for employers (Creating a safe workplace during Covid-19) from the Chartered Institute of Ergonomics and Human Factors. This is freely available so please do share it.

It's 7:30am, your household is busy with everyone getting ready for work and school when your five year old suddenly announces that he doesn't feel well and is promptly sick. He can't go to school today...

It's mid-morning, you're covering a client meeting for a colleague who's on holiday when the nursery calls to say your daughter has fallen off the slide and banged her head. She needs to be collected now...

These are familiar scenarios to many working parents and dreaded ones for others. In most cases it is still usually mum who will step in. Two-thirds of working mums and mums-to-be are concerned about what they would do if their child was ill. In our survey (Being a Mum and Having a Career WIKI/WILTKI) concerns around such situations were mentioned by over 60% of mums.